The SUP Store | Paddleboard Shop,Hire, Lessons & Repairs

Returns & Refunds Policy

1. Responsibility After Delivery

Once an order has been delivered to the delivery address provided and confirmed by the courier (including GPS tracking or photographic proof of delivery), responsibility for the goods transfers to the customer.
We are not responsible for loss, theft, or damage after delivery has taken place.
Suspected theft must be reported to the police by the customer.

2. Returns – Within 14 Days Only

Return requests must be submitted within 14 calendar days from the date of delivery. Requests received after this period will not be accepted.

To be eligible for a return, the item must be:
• Unused
• In original packaging
• In resaleable condition
• Accompanied by proof of purchase
• Pre-approved by us in writing before being sent back

All return shipping costs are the responsibility of the customer, along with any damage or loss during transit (insured return recommended).

We reserve the right to refuse returns that do not meet these requirements.

3. Refunds

Refunds are issued only after the item has been received, inspected, and approved.
Deductions may be applied for:
• Damage
• Missing packaging or parts
• Cleaning or repair costs
• Re-stocking fees (up to 20%)

Refunds are made to the original payment method only.

4. Non-Returnable & Non-Refundable Items

These items cannot be returned or refunded:

• Deposits (non-refundable once paid)
• Sale or discounted items
• Paddleboards, kayaks & watersports equipment used on the water
• Custom, special-order or pre-order items
• Items damaged after delivery
• Gift cards

5. Damaged or Incorrect Items

Any issues must be reported within 24 hours of delivery, with:
• Photos of the item and packaging
• Order number and tracking information

Claims without supporting evidence may be rejected.

6. Refused or Failed Deliveries

If delivery is refused or fails due to incorrect address or no one available to receive the goods, the customer is responsible for:
• Original delivery costs
• Return delivery costs
• Any re-stocking fees

7. Order Cancellations

Orders may be cancelled only before dispatch.
Once dispatched, the 14-day returns policy applies.

8. Chargebacks & Payment Disputes

Where delivery has been confirmed by a courier with tracking or photographic proof, we will submit full evidence to the payment provider.
Successful delivery overrides claims of non-receipt.

9. Statutory Rights

Nothing in this policy affects your legal rights under UK consumer law.

Contact Us or Return to the following address with your order number and name inside.

Please return using Royal Mail

If you have any questions, please contact us:
info@thesupstore.co.uk

The SUP Store

Little Avon Marina
Stony Lane South
Christchurch, Dorset
BH23 1HW

Vaikobi Bump Hat Hydro

£50.00 GBP

Waterwear

Long johns, wetsuits, neoprene layers and paddle-ready essentials.

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£298.00 GBP £399.00

BEACH BUM

Board packages & Robes, perfect to get you out there

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Vaikobi VXP Race Buoyancy Aid

£127.00 GBP

Lifejackets & PFDs

Stay safe. Paddle confidently.

Upgrade Your Paddle. Feel The Difference.

3 Piece Paddle

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The latest & greatest

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Waterside Hire & Lessons in Christchurch

Christchurch based since 2009. Grab friends & family – paddleboard & kayak hire by the water.

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BUILT FROM THE WATER UP

We’re not just a store — we’re a crew of paddlers and repair specialists who live and breathe time on the water.

From early mornings on the river to late nights in the workshop, everything we do comes from real experience.

No gimmicks. No hard sell. Just honest advice and good gear that works — tested, trusted, and ready for whatever the water throws at you.

The SUP Store
Gear. Passion. Performance.

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