Spend £250+ & get FREE Express Delivery (1–3 Days) | £1.99 Standard on £100–£249 | £4.94 under £100. Excludes hard boards, kayaks & fixed/2-piece paddles.

Returns & Refunds Policy

1. Responsibility After Delivery

Once an order has been delivered to the delivery address provided and confirmed by the courier (including GPS tracking or photographic proof of delivery), responsibility for the goods transfers to the customer.
We are not responsible for loss, theft, or damage after delivery has taken place.
Suspected theft must be reported to the police by the customer.

2. Returns – Within 14 Days Only

Return requests must be submitted within 14 calendar days from the date of delivery. Requests received after this period will not be accepted.

To be eligible for a return, the item must be:
• Unused
• In original packaging
• In resaleable condition
• Accompanied by proof of purchase
• Pre-approved by us in writing before being sent back

All return shipping costs are the responsibility of the customer, along with any damage or loss during transit (insured return recommended).

We reserve the right to refuse returns that do not meet these requirements.

3. Refunds

Refunds are issued only after the item has been received, inspected, and approved.
Deductions may be applied for:
• Damage
• Missing packaging or parts
• Cleaning or repair costs
• Re-stocking fees (up to 20%)

Refunds are made to the original payment method only.

4. Non-Returnable & Non-Refundable Items

These items cannot be returned or refunded:

• Deposits (non-refundable once paid)
• Sale or discounted items
• Paddleboards, kayaks & watersports equipment used on the water
• Custom, special-order or pre-order items
• Items damaged after delivery
• Gift cards

5. Damaged or Incorrect Items

Any issues must be reported within 24 hours of delivery, with:
• Photos of the item and packaging
• Order number and tracking information

Claims without supporting evidence may be rejected.

6. Refused or Failed Deliveries

If delivery is refused or fails due to incorrect address or no one available to receive the goods, the customer is responsible for:
• Original delivery costs
• Return delivery costs
• Any re-stocking fees

7. Order Cancellations

Orders may be cancelled only before dispatch.
Once dispatched, the 14-day returns policy applies.

8. Chargebacks & Payment Disputes

Where delivery has been confirmed by a courier with tracking or photographic proof, we will submit full evidence to the payment provider.
Successful delivery overrides claims of non-receipt.

9. Statutory Rights

Nothing in this policy affects your legal rights under UK consumer law.

Contact Us or Return to the following address with your order number and name inside.

Please return using Royal Mail

If you have any questions, please contact us:
info@thesupstore.co.uk

The SUP Store

Little Avon Marina
Stony Lane South
Christchurch, Dorset
BH23 1HW

✓ FREE Express Delivery on £250+ (1–3 working days)
Standard Delivery £1.99 on £100–£249 | £4.94 under £100
Aztron Neo Neoprene JacketThe SUP StoreSAztron

Aztron Neo Neoprene Jacket

£59.00 GBP
Tax included. Shipping calculated at checkout.
✓ Insured Express Delivery (1–3 Working Days)
Fully tracked & insured for high-value items.
You're £191.0 away from FREE Express Delivery
Excludes hard boards, kayaks & fixed/2-piece paddles.
by Aztron
🔥 Only 1 Available – Ready to Ship Today
Type: Accessories
✓Secure Checkout
✓Trusted UK Specialist Since 2009
✓Insured & Tracked Delivery
✓14 Day Returns on Unused Items
✓Available for Collection at The SUP Store
Ready in 1–3 Working Days
Buy with confidence – Expert advice available before & after purchase.
The Neo Jacket is a practical jacket which offers extra warmth also gives you a casual look.
Perfect to take that cold edge off.
The wind and water resistant design protects you from the elements and makes the jacket cozy warm yet lightweight which can be worn off and on the water. Other highlighting features include elastic waist strap, drain holes system and double waist pockets. Loose fit cutting and easy to be worn over the wetsuit or single.


Key features:
• N-Flex 2.0 neoprene
• 90% neoprene and 10% nylon
• Wind and water resistant
• Velcro wrist straps
• Double waist pockets
• Adjustable hood with water drain holes
• Front-zip with YKK zipper
• Multiple air vents
• Elastic waist straps

TECH & FEATURES
• 5/2MM NEOPRENE
• ADJUSTABLE VELCRO WRIST CLOSURE
• FRONT STORAGE POCKET
• ADJUSTABLE WAIST